Activities of the Centre
75
JITCC
Centers and 1150
Training Course in ICT in Remote Areas
By establishing
75 JITCCs, Jordan completes the first
stage of knowledge stations projects to help citizens in remote areas enhance
their English language skills, ICT skills, bridge the digital divide and spread
ICT learning among all segments of society. The major aim of establishing these
centers is to fulfill the directives of His Majesty King Abdullah II by
enhancing the use of ICT in remote and underprivileged areas. Another objective
is to develop human resources qualifications and skills to cope better with the
digital economy, enhance socio-economic development in underprivileged
communities and provide opportunities for adult learning and retraining. The
Centers are distributed all over the 12 governorates in the Kingdom and their
establishment was implemented in three phases.
During phase one, 20 centers were
established, in phase two, 21 centers and in phase three, 34 centers were
established. The centers are distributed among the twelve governorates
according to socio-demographic considerations. Training in English language and
ICT skills are one of the main activities of the Centers. In addition, the
Centers give support to electronic education in schools and universities and
provide walk-in public access service to the National Information System, the
Internet, fax machines, photocopiers and multi-media technology services.
Students can use the facilities after school hours. In 2000, 1150 training
courses were held to help locals upgrade their ICT qualifications and be able
to compete for the jobs in the market.
Female trainees constituted more than 56% of the total
number of persons trained. The total number of female and male trainees was
8659 and 3801 respectively.
The Project Management Unit, hosted
and operated by the National Information Centre, will conduct more field
surveys and studies to develop IT curriculum in accordance with local needs.
The PMU also conducted a survey to evaluate the sustainability needs of each
individual centre. A special program in
e-commerce was designed by the National Information Centre and applied in Iraq al Amir Centre and published on the Internet to help locals
trade on the Internet. If the program proves its success in Iraq al Amir, it will be implemented in other JITCC centers.
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Visits
A United Arab Emirates
Delegation Visits NIC,
6/2/2003.
A delegation
representing the Planning Directorate of the UAE headed by the Mr. A. Zu,abi visited NIC. The Delegation
met with the President of NIC who made a presentation on the National
Information System, its history and achievements. A special presentation was shown
on the Law and Legislation Network.
Algerian Delegation Visits the
NIC,
13/3/2003
An Algerian ICT delegation visited
the NIC to look at its experience in establishing a National Information System
(NIS) and its policy and strategy of information and its implementation. The
President of NIC gave a live presentation of NIS and its sub sectorial networks. A
film about the history of the NIC that included projects and initiatives of the Centre was shown. The
delegation was especially interested in digital divide implementation and a visit was
arranged to Princess Iman JITCC in Yarmouk region as an example of digital divide initiative.
Lybian Delegation
Visits the NIC,
25/6/2003
A Lybian
delegation visited the NIC in 25/6/2003. The visit
was coordinated by the Ministry of Health and the World Health Organization
Regional Office in Amman. The aim of
the visit was to look at national programs related to chemical material control
and management. At NIC the Delegation was shown the Chemical Material Resources
database that is run and maintained by the Ministry of Health in coordination
with the NIC.
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Workshops and Seminars
Workshop on Medical Libraries Network
Development, NIC,
Amman, 8-7 January, 2003.
The Ministry
of Health in cooperation with the World Health Organization, the Regional
Office for MENA, held a two day workshop in the National Information Centre.
The workshop was about medical library services in Jordan. The aim was
to introduce participant librarians to the various resources of medical literature
that are available in Jordan and in the
world as a whole. The problems facing Jordanian medical libraries were
discussed. The availability of a network of Jordanian resources was considered
inevitable. The Jordanian medical library services in the different
universities including the University of
Jordan,
Mutah University and JUST
were also discussed. Lastly, the Hinari Project, a
medical resource on the Internet, was shown and explained.
The
National Information Centre attended the meeting entitled “Member States'
Experiences with ccTLDs", in
Geneva, 2-3 March, 2003.
The NIC attended a meeting in
Geneva
from 2-3 March about " Member States Experiences
in ccTLD's ". The meeting concentrated on ccTLD experiences with domain name administration and
management and the relationship of the domain name operator / registrar of the ccTLD with the government. Most domain name policies come
under the provision of a general telecommunication law and governments exercise
formal power through the ministry of communication or the telecommunication
regulator. In other cases, matters related to the
administration and operation of the ccTLD is considered of public interest
and is sponsored, informally, by the government and concerned parties from the
private sector and the Internet community.
The
meeting was attended by representatives from 140 countries. The Arab countries
who participated came from Syria,
Saudi Arabia,
Oman,
Dubai,
United Arab Emirates,
Bahrain,
Sudan
and Jordan.
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Call
Center Service
To
upgrade its services to its customers and to meet their needs in real time, the
National Information Centre (NIC) has established recently a
Call
Center.
The Call Centre will help NIC to increase its customer’s satisfaction, develop
staff abilities to deal with critical situations in real time and find more
efficient ways in doing business/service. A telephone exchange with 10 lines
was installed with a pilot number 5334410. Special software was installed
to manage the incoming calls and distribute them based on a predefined
criterion. Complicated complaints will be recorded on a ticketing system and
the problem will be monitored and followed-up until it is solved and a
customer's confirmation is received. Liaison officers will be selected for each
customer/organization to facilitate communication.
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